PRIVACY POLICY

Who we are?

At Al Madad Rent a Car, your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you use our services including booking cars on our platform. Please read this Privacy Policy carefully to understand our practices.

Information We Collect

We collect personal information when you book with us, including:

• Personal Data: Name, contact phone number, email address, and CNIC/Passport details for security identity verification.
• Rental Information: Details about your rental, such as car model selected, booking dates, pickup and drop-off destinations, and payment transaction history.

How We Use Your Information

We use the collected information to:

• Process Bookings: To manage your car rental reservations, assign verified chauffeurs, and process receipts.
• Customer Support: To communicate regarding flight tracking, itinerary adjustments, and 24/7 travel assistance.
• Security & Protocol Compliance: To ensure protocol safety clearances for armoured and luxury convoy movements.

Data Sharing

We respect your privacy and do not sell or trade your personal information to third parties, except with:

• Service Providers: Trusted banking and messaging partners who assist us in booking confirmations and dispatch coordination.
• Legal Compliance: If required by law, we may share essential information with law enforcement or government security authorities.

Your Rights

You have the right to:

• Access: Request details of the personal data we hold about you.
• Correct: Ask us to update any inaccurate or incomplete details.
• Delete: Request the deletion of your personal records, subject to legal and accounting documentation requirements.

Cookies and Tracking

Our website uses basic cookies to:

• Enhance user experience and page navigation
• Track user activity and fleet filter preferences
• Provide stable website performance and fast loading

You can manage or disable your cookie preferences anytime through your individual web browser settings.

How long we retain your data

If you leave an inquiry or booking record, the details are retained for our verified customer database. This is so we can recognize and assist recurring reservations automatically instead of verifying credentials repeatedly. For registered corporate clients, user profiles are securely stored until termination of the corporate lease agreement.

Data Collection (Monthly / Corporate)

When you hire a car for a month or long-term lease, we collect company profile, point-of-contact details, billing schedules, and route history. This data is essential for processing your booking, ensuring a seamless rental experience, and for future communications regarding your ongoing reservation.

Use of Information

We use your personal data to facilitate monthly car rentals, manage periodic billing, and provide dedicated 24/7 account support. Additionally, we may use your information to notify you of service schedules, fleet upgrades, or seasonal offers. We do not share your information with third parties except for service providers who assist in managing your bookings or when required by law.

Security of Your Data

We implement robust physical and digital security measures to protect your personal data from unauthorized access, alteration, or disclosure. All transaction records and client details are stored securely on protected server infrastructure.

User Rights & Policy Updates

You have the right to access, update, or request removal of your personal information from our system. If you have any inquiries regarding this Privacy Policy, please contact us directly and we will address your concerns promptly.

By booking through our platform or office, you agree to the terms outlined in this Privacy Policy. We reserve the right to update this policy periodically to comply with regulatory changes or enhance our services.